Complaints

You are experiencing a radio interference issue

Please contact the National Spectrum Monitoring Department of BIPT:  

BIPT - NCS
Ellipse - Building C
Boulevard du Roi Albert II, 35
1030 Brussels
Tel : +32 2 226 88 00
Fax: +32 2 226 88 02
ncs-fr@ibpt.be or ncs-nl@bipt.be   

You have experienced an issue with your provider and you would like to file a complaint

Contact first your provider.  

You already have contacted your provider and you are not satisfied with his answer. What should you do? 

If it concerns a postal issue

Contact the Office of the Ombudsman for the postal sector :

Koning Albert II-laan 8 box 4
1000 Brussels
Tel: 02 221 02 20
Fax: 02 221 02 44
E-mail: info@omps.be 
http://www.smspo.be/    

If it concerns an issue with your telecommunications operator (billing, contract termination, coverage, ...)

Contact the Office of the the Ombudsman for Telecommunications  

Boulevard Roi Albert II 8 boîte 3
1000 Brussels
Tel. : + 32 2 223 09 09
Fax: + 32 2 219 86 59
klachten@ombudsmantelecom.be 
http://www.mediateurtelecom.be   

If it concerns an issue related to short SMS or premium numbers

Contact the Ethics Commission for Telecommunications:

Ellipse Building - Building C
Boulevard Roi Albert II 35
1030 Brussels
Tel.: + 32 +2 226 87 28
Fax: + 32 2 226 88 41
secretariaat@telethicom.be 
http://www.telethicom.be/  

It is a problem relating to trade practices or Internet fraud

Contact the FPS Economy, SMEs, Self-Employed and Energy:

City Atrium C
Vooruitgangstraat 50
1210 Brussels
Tel.: 0800 120 33
Fax: 0800 120 57
info.eco@economie.fgov.be 
http://economie.fgov.be   

https://meldpunt.belgie.be