Prepaid card - Risk of fraud

What type of fraud can I fall victim to?

You should be extra careful with a third party who might try and pose as your operator, asking for your identification data and documents and causing you harm (abuse these data and documents, make a call to a number with a surcharge, etc.).

These are examples of questions that are (may be) unlawful:

  • you are asked to provide a code (e.g. the PIN code of your identity card) or a password;
  • you are contacted by telephone and the caller is asking you to provide your personal data;
  • you are contacted by telephone or text message and the number is hidden or foreign;
  • you are contacted (by telephone, by text message, on your voice mail, via e-mail, etc.) and you are invited to call back or send a text message to a foreign premium rate number or a number with a surcharge;
  • you are asked to identify yourself according to a method that is not mentioned by your operator;
  • you are invited to connect to an unsecure website (“http://” instead of “https://”) or the domain name of which does not fall under an official site of your operator.

What to do to avoid fraud?

Stay on your guard and never send your personal data if you are not sure that your conversation partner is indeed your operator or a person acting on behalf of the latter, such as a point of sale. In case of doubt, immediately contact your operator through one of the information channels you have at your disposal: his website, his telephone helpdesk or his official points of sale.

Be careful when you are asked for your PIN code and password. Ensure that the person/tool asking these data is indeed related to the operator and that this question is asked with the sole purpose of identifying the customer.

I have lost my prepaid card or it has been stolen. What do I have to do?

You need to inform your operator as soon as possible (within 24 hours) of the theft or loss of this prepaid card. The operator will then deactivate your card.