Postal parcels up to 10 kg are regarded as universal service parcels, unless the postal service in question has to be considered as a service that is clearly distinct from the universal postal service because it has special features such as track and trace, faster delivery, … This weight limit is extended to 20 kg in case of delivery of the postal parcels coming from other Member States. As a rule parcels coming from residential customers are delivered to postal offices/Postal Points.