Opinion of the BIPT Council of 30 November 2016 on the 2015 improvement plan and the 2016 action plan following the customer satisfaction survey for the year 2015

Type
Opinion

Publication date
08-12-2016

Date
08-12-2016

According to the information it has, BIPT notices that measurements were conducted by bpost in order to determine the level of its customers' satisfaction in 2015 and issues a favourable opinion on the realisation of the 2015 improvement plan and improvement measures considered for 2016. The satisfaction is better in comparison to 2014, improving from 86.5 to 87.5%.

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