In this communication on the monitoring of bpost’s quality of service, carried out by BIPT, account is given of the verifications carried out by BIPT regarding the universal service provider, bpost, for the year 2011. Since the full liberalisation of the postal market, BIPT was additionally entrusted by the legislator to perform specific checks of the postal service providers and the postal licence holders and to report on this. This contributes to the postal market’s transparency.
This document is not available in your language. However, you can consult it in the following language: (FR, NL)
- FR: Download document "Communication du 25 février 2013 concernant le contrôle de la qualité du service de bpost réalisé par l’IBPT en 2011"
- NL: Download document "Mededeling van 25 februari 2013 omtrent de controle van de kwaliteit van de dienstverlening van bpost uitgevoerd door het BIPT in het jaar 2011"