In accordance with postal regulation, the BIPT audits the internal and external monitoring systems used to measure the delivery times.
The audit identifies 14 items where bpost’s processes are not fully compliant with the requirements defined in the European standards or the protocol.
The BIPT has asked bpost to draw up an action plan based on the non-compliances identified by the audit, taking into account all the recommendations made by Analysys Mason in the audit report.
The BIPT will monitor bpost’s action plan regarding the audit findings and, if necessary, organise a follow-up audit to ensure its correct and timely implementation.
This document is not available in your language. However, you can consult it in the following language: (FR, NL)
- FR: Download document "Communication du 3 octobre 2025 concernant l’audit des systèmes de mesure internes et externes de bpost pour le contrôle des délais d’acheminement"
- NL: Download document "Mededeling van 3 oktober 2025 over de audit naar de interne en externe meetsystemen van bpost voor de controle van de verzendingstermijnen"