The opinion includes:
- the results of the 2021 customer satisfaction survey;
- the report on the implementation of the 2021 action plan;
- the 2022 action plan;
- the conclusion.
This document is not available in your language. However, you can consult it in the following language: (FR, NL)
- FR: Download document "Avis du 8 novembre 2023 concernant les plans d’action 2021 et 2022 de bpost dans le cadre de l’enquête de satisfaction de la clientèle 2021"
- NL: Download document "Advies van 8 november 2023 betreffende de actieplannen 2021 en 2022 van bpost naar aanleiding van de klantentevredenheidsenquête 2021"