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The deadline for replying is 31 January 2014, included. Address: consult06@bipt.be. The subject of the e-mail shall at least mention the reference "Consult-2014-D6”. The contact person is Dirk Appelmans (02 226 87 67). Answers shall be sent by e-mail exclusively to the address indicated. The document should clearly state what is confidential. If the answer contains confidential information, it must be accompanied by a non-confidential version of the reply.

BIPT organises a consultation to gather the opinion and the suggestions of the sector (consumers and operators) on the future evolutions of the tariff simulator www.besttariff.be and the required improvements. Your feedback is expected by 15 February 2014.

The deadline for replying is 22 January 2014, included - The contact person is An Van Hemelrijck (02 226 87 03) - Address: consult04@bipt.be. The subject of the e-mail shall at least mention the reference "Consult-2013-D4”. Answers shall be sent by e-mail exclusively to the address indicated. The document should clearly state what is confidential. Please make use of the “Form to be used as the first page when answering to a public consultation organised by BIPT”.

Judgement of the Court of Cassation of 3 January 2014 regarding the appeal of Contactsat against the judgement issued on 28 January 2010 by the Brussels Court of Appeal.

Judgement of the Court of Cassation of 3 January 2014 regarding the appeal of Tecteo (previously ALE) against the judgement issued on 11 December 2009 by the Court of Appeal of Liège.

According to the information it has, BIPT notices that measurements were conducted by bpost in order to determine the level of its customers' satisfaction in 2012 and issues a favourable opinion on the realisation of the 2012 improvement plan and improvement measures considered for 2013.  BIPT notices that the 2012 improvement plan starts to have encouraging effects on customer satisfaction. The satisfaction is considerably better in comparison to 2011, improving from 77 to 82.5%. BIPT encourages bpost to pursue its efforts for improving satisfaction indices related especially to how easy it is to receive registered items, to the waiting period in post offices or to services in the event of loss or damage.

This document contains the BIPT opinion on the bpost report regarding the 2011 improvement programme it launched and the 2012 action plan aiming at improving customer satisfaction.  BIPT notices that the 2011 improvement programme did not have the expected effect since general satisfaction decreased in 2011 from 80.5% to 77%, which was the third decrease in a row.  Results clearly show that actions taken in 2011 did not have a positive effect on customer satisfaction, nor for private individuals nor for companies.  It is therefore of crucial importance for bpost to listen to its clients and to put its service in line with their needs. The 2012 action plan includes concrete measures and initiatives aiming at improving customer satisfaction.

Review of the broadband and broadcasting markets - Qualitative questionnaire

Decision of the BIPT Council of 10 december 2013 regarding the review of the BRUO, BROBA and WBA VDSL2 reference offers (BRxx 2012) [Incl. Remapping project]

BIPT Council Decision of 17 December 2013 regarding the analysis of bpost's tariff proposal for full rates per piece for the year 2014