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It is important that persons with a handicap can be provided with electronic communications equipment adapted to their specific needs. The GARI database includes an overview of mobile apps and equipment (phones, tablets...) that makes electronic communications services more accessible to users with a handicap.

For certain phone or SMS numbers a premium charge applies. These are numbers which give access to information services, games or entertainment services, content of an erotic or sexual nature, and so on.

Roaming is when you use mobile phone services (calls, text messages and mobile internet) while travelling abroad: you call (or send an SMS or MMS) to a fixed or mobile number in the country where you are. Roaming should not be confused with international calls (calls made and SMS messages sent from Belgium to a foreign number) because, in the case of intra-EU calls, the tariffs may be higher than those for roaming within the EU.

We talk about international communications when you call (with your fixed or mobile telephone) or send an SMS message from Belgium, to a foreign destination. Beware! Do not confuse international communications with roaming, i.e. the use of your Belgian subscription/prepaid card when travelling abroad. This distinction is important because national tariffs are applicable to roaming in the EU (and Norway, Iceland and Liechtenstein). This is not the case for international communications to EU Member States (and Norway, Iceland and Liechtenstein) the price of which is capped but higher than national tariffs.

In Belgium, it is not allowed for private persons to use or possess jammers.

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The postal items are delivered at home or ‘poste restante’. A delivery ’poste restante’ is done at a charge, except for braille and assimilated postal items.

The control of the standard for antennas is the exclusive responsibility of the Regions; each Region has entrusted an administration with this control.

The telecoms operator must Allow you to call, free of charge, the emergency numbers 100, 101 and 112. Please note that this also applies in some cases when you call via the internet, for example via Skype Out. If you use other types of Internet telephony, you must check if you can call these emergency numbers. Allow you to send faxes, free of charge, to the emergency numbers 100, 101 and 112; Check that your location is communicated when you call 100, 101 or 112, so that rescue services directly know from where you call.

All postal service providers have to meet a number of minimum requirements, such as: compliance with the essential requirements. These are the conditions that are imposed to guarantee matters such as confidentiality of letter post, data protection, environmental protection, etc.; the ban to transport or deliver items carrying external elements clearly contrary to common decency or public order knowingly; implementation of an internal complaints procedure allowing a fair and swift treatment of complaints in a simple, transparent and not too expensive manner; providing information to users and personnel about the appeal procedure before the Office of the Ombudsman for the Postal Sector and appointing a competent person to represent the operator in his relations with the Office of the Ombudsman for the Postal Sector; identifying the persons in charge of the delivery of postal items to the public and ensuring that the postal items, with the exception of newspapers, bear a mark allowing the identification of the service provider that treated this item.