Consumers: 95 results found Export XML

Fixed-term or permanent? 

Check whether you have a permanent contract or not: this is also specified on your invoice.

An operator is not allowed to charge anything for the termination of a contract

• If you have a permanent contract;
• If your fixed-term contract started at least six months ago.

You have acquired a device by way of a conditional sale?

Good to know: If you have acquired a free or bargain price device (e.g. a mobile phone or a tablet) from your operator, he can demand an extra compensation. Even if you have signed a permanent contract. Or if you do not cancel the contract before six months have passed.  

hat extra compensation must not exceed the value stated in a repayment table annexed to the contract. 

If you look in that table at the month you are in you can see what extra compensation is due.

After 24 months an operator is not allowed to charge any compensation for the device anymore. 

Use of Easy Switch

Please use the Easy Switch procedure if you want to switch bundles completely.

The new operator will handle the entire transfer for you!

You have an e-mail address without a domain name from your current telecoms operator

For instance: you have your own domain name (jean@dupont.be) or you use a Gmail, Hotmail, Yahoo... address.

You can always keep that e-mail address.

You have an e-mail address with a domain name from your current telecoms operator

For instance: jean.dupont@skynet.be, jean.dupont@telenet.be...

You can keep that e-mail address for 18 months. This service is free but you have to request it before the end of your subscription. During that period, you can share your new e-mail address with your contacts. Your operator must offer you one of the following options:

•    Keep on using your previous e-mail address for 18 months.
•    Immediately close your previous e-mail address and forward the e-mails sent to the previous address to the new one for 18 months.

After this 18-month period, the operator may offer the possibility to keep these facilities, but upon your request and against payment. 
 

All you need to know about 5G

The Regions’ general brief aiming to regulate the protection of the environment also entails the power to adopt measures to prevent and minimise the risks related to the non-ionising radiation. It is therefore the Regions that define the radiation standards (standards for maximum emission) the operators have to comply with. The mobile operators are required to comply with these radiation standards, regardless of the technology they use. 

The Regions also carry out inspections in the field to verify whether the radiation standards set by them are complied with. 

For more information or to request radiation measurements, we invite you to contact your regional administration in charge:

• Brussels Capital Region
  Brussels Environment
  Tel. 02 775 75 75
   
• Flanders
  Environmental Department of the Flemish Government
  Tel. 02 553 83 50
   
• Wallonia
  Institut scientifique de service public
  Tel. 04 229 82 35 (info-ISSEP) 

There are several examination levels, from beginner to advanced.

• For beginners: 

Examination C (basic operator certificate) consists of 30 multiple choice questions on the subject matters covered by the manual. 
A correct answer scores 1 point; a wrong answer or a lack of answer scores 0 point. To pass the exam one has to score 80%. 
No exemptions are granted on the subject matters.
To take this exam, you must hold a certificate confirming that you passed a practical test organised by a radio amateur association recognised by the IBPT.

• For novices: 

Examination B (novice operator certificate) consists of 38 multiple choice questions on the subject matters covered by the manual (20 questions on the technical aspects, 10 questions on the legislation and 8 questions on the procedures).
A correct answer scores 1 point; a wrong or a lack of answer scores 0 point. To pass the exam one has to score at least 50% for each component. 
No exemptions are granted on subject matters.

• For experts: 

Examination A (HAREC operator certificate) consists of 48 multiple choice questions on the subject matters covered by the manual (30 questions on the technical aspects, 10 questions on the legislation and 8 questions on the procedures).
A correct answer scores 1 point; a wrong or a lack of answer scores 0 point. To pass the exam one has to score at least 50% for each component. 
No exemptions are granted on subject matters.

Send an e-mail to examen@ibpt.be with your last name, first name, postal details (address), your phone number and a copy of both sides of your ID card.

If you wish to take a level C exam, please enclose the certificate of achievement of a practical test organised by a recognised association.

Our department will contact you to propose examination dates.

Please note that you must be at least 12 years old to take an exam.

On 1 January 2021 current relations between the European Union and the United Kingdom will come to an end, whether a partnership agreement is concluded or not.

Starting from 1 January 2021 the United Kingdom (UK) will be treated as a non-EU country for customs purposes.

Parcels from and to the United Kingdom will have to follow the same procedure as that applied to third countries (non-EU countries), such as Canada or the United States. This means that these parcels must be accompanied by a customs form, which is necessary to be processed through customs.

For more information, we advise you to contact the Brexit Call Centre of the General Administration of Customs & Excise Duties. This contact centre is available from Monday to Friday from 9.00 a.m. to 4.30 p.m. at the phone number 0257/55.555.

No, a PLB is related to a person not to a vessel.

However, you have to register your PLB on the website https://www.406registration.com/

A form is available; please follow the instructions correctly, particularly the requests for documents that are necessary to process your application.

The authorisation is free.

Complete applications are processed in the chronological order of their arrival.

Contacting us is unnecessary; if your file is incomplete, we will ask you to provide us with the missing elements. As soon as you file is processed, you will receive the authorisation via ordinary mail.

Ground stations also need to be covered by an authorisation

We do not issue ICAO (International Civil Aviation Organization) codes: these are four-letter codes for geographic classification which are assigned to each airport around the world.

International Civil Aviation Organization codes

Firstly this 

You can decide to have your number ported immediately or to have it done on a date you agree upon with the new operator.  

Setting a date can be important if you are still bound by a contract or if there are instalments left on a device. Without an agreement on the porting date you risk having to pay a termination fee to your old operator. 

One working day  

Following a visit to your new operator’s store or website or before the porting date set, the new operator checks with the old operator whether everything is technically ready to port the number.  

After the technical validation the number porting takes one working day at the most.  

What if there is a delay?  

If the porting exceeds one working day compared to the date set, you are entitled to a compensation of 3 euros per day of delay. Sometimes the amount is set to 5 euros per day of delay. 

Always ask your new operator for this compensation. Even though you know or suspect that the problem lies with the old operator.  

Do this within 6 months following the number porting. 

In the case of prepaid cards a compensation can be given in the form of extra call credit.