It relieves you from most of the administrative steps in case of a switch. Your new operator takes care of the cancellation of the old contract as soon as his services have been installed at your place.
The procedure always applies for consumers but companies or non-profit organisations can also appeal to it when, at their previous operator, they:
What rights do I have when changing to another fixed operator?
A fixed date on which the new service is activated
You have the right to agree with the operator on an exact date to activate his services.
As soon as the operator knows he will not be able to meet that deadline, he must notify you and agree on a new fixed date with you.
If this does not happen, you are entitled to a compensation of 6 euros per day of delay for the installation (the fixed date on which the installation eventually did not take place, is included in the number of days of delay). You need to apply for this compensation with your new operator.
Appointment in a half-day time slot
If the visit of a technician is required, you have the right to make an appointment within time slots of maximum half a day. That way, you do not have to take a whole day off.
If the technician did not show up at the agreed time, you are entitledto a fee of € 30 per missed appointment. Your new operator has to pay you this fee automatically if the attendance at the agreed time has not been proven by a technician's report.
A switch without an interruption of service of more than one working day
The Easy Switch rules instruct the operators to first activate the new services and then deactivate the old services.
But sometimes that is technically not possible. For example, when the switch takes place on the same network. In that case, operators have to ensure a proper coordination and minimum disruption of service.
If the interruption of service takes longer than one working day (excluding the day of the interruption of service itself), the new operator will automatically have to pay you a compensation of 10 euros per calendar day that the service remains interrupted.
For example: the old service was interrupted on Thursday; the new service was activated the following Tuesday. You are automatically entitled to a compensation of 30 euros by your new operator. This must be paid upon the first invoice following the migration or via a credit note issued on the occasion of this first invoice.