• Comparing offers

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    For fixed telephony you need a provider for the connection and a provider for the fixed telephony service (calls).
  • Rights and obligations

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    In general, an operator must fulfil all the legal obligations as defined by the Act on electronic communications (ECA) and its implementation orders.
  • Comparing offers for Internet and TV - Quality indicators

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    What kind of helpdesk do I need? Where can I find relevant/useful information? Should the connection be available at all times? Beware: providers promise their best effort, but please check the quality announced and verify whether your provider undertakes to repair defects.
  • Radars

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    A radar is an installation made to search the surroundings for objects (targets) in the air, on land or at sea, by means of radio waves.
  • Market monitoring

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    Any device which can emit and/or receive radio waves is a radio equipment. The legislation provides that radio equipment placed on the market (marketed) must comply with essential requirements: BIPT is tasked with the monitoring of the radio equipment marketed in Belgium. Market monitoring protects the consumer, contributes to fair competition and prevents the marketing of devices that may pose a risk to the population and/or cause harmful interference. additional restrictions may apply to radio equipment in a number of EU Member States.
  • Checks / Interference

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    Radio interference can disrupt and render impossible the proper operation of transmitters and/or receivers. The NCS service of the BIPT (the National Spectrum Monitoring Department) is responsible for "policing the radio waves". Cases of interference can be reported by post, telephone, fax or e-mail. Interference occurring in telephones should first be reported to your telephone operator.
  • Quality

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    All postal service providers have to meet a number of minimum requirements, such as: compliance with the essential requirements. These are the conditions that are imposed to guarantee matters such as confidentiality of letter post, data protection, environmental protection, etc.; the ban to transport or deliver items carrying external elements clearly contrary to common decency or public order knowingly; implementation of an internal complaints procedure allowing a fair and swift treatment of complaints in a simple, transparent and not too expensive manner; providing information to users and personnel about the appeal procedure before the Office of the Ombudsman for the Postal Sector and appointing a competent person to represent the operator in his relations with the Office of the Ombudsman for the Postal Sector; identifying the persons in charge of the delivery of postal items to the public and ensuring that the postal items, with the exception of newspapers, bear a mark allowing the identification of the service provider that treated this item.
  • Bpost network

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    Bpost’s office network consists of a comprehensive network of postal service points comprising: post offices: postal stops postal points
  • Forbidden and/or special equipment

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    Importing, marketing, owning, possessing or using jammers is forbidden in Belgium. Placing them on the EU market is also forbidden. Speed radar detectors and TETRA detectors are also radio signal receivers. Using, owning, possessing, importing, selling or even advertising speed radar detectors or TETRA detectors is forbidden in Belgium. You can buy and possess a scanner or receiver. However, you can only listen to the frequencies for which you have received the owner’s authorisation or which can be listened to freely.
  • National restrictions

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    The information available on the packaging shall allow the identification of the Member States where national restrictions exist.
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