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If you install a letterbox you should take account of the following requirements:

• The letterbox must be placed within reach (free, easy and without danger) at the border of the public highway.
• The house number must be visible and legible from the location of the letterbox. If you also have a box number, please mention it clearly visibly and legibly on or near the letterbox concerned.

Standards for letterboxes:

• The letterbox aperture must be at least 23 cm wide and 3 cm high.
• The lower edge of the aperture must be situated at a minimum height of 70 cm and the upper edge of the aperture can be situated at a maximum height of 170 cm above the place from where one usually has access to the letterbox.
• The letterbox must be large enough to be delivered a C4 size unfolded item (229 mm by 324 mm) with a 24 mm thickness without damage.

For full details of the regulations, consult the official texts, available via the following link: Justel database.

My operator pursues a fair use policy for roaming services. What does that entail?

Operators are entitled to pursue a fair use policy for the use of roaming services within the European Union (and associated countries: Iceland, Norway and Liechtenstein).

There are two ways to implement this:

• Over a period of 4 months the operator can monitor your presence and consumption abroad:
  • If your presence and roaming consumption over 4 months exceeds 50%, your operator has to notify you and ask you to change your behaviour;
  • Once you have been notified by your operator, you have 2 weeks to change your behaviour;
  • If your presence and consumption have not changed by the end of those 2 weeks, your operator may apply a surcharge for the roaming services.

• The operator can restrict the mobile Internet roaming consumption (your data). If you roam and exceed the mobile Internet limit your operator set, he can apply a surcharge for mobile Internet use via roaming. 

Upon exceeding the fair use policy (in any which form), the surcharges applied by the operator, may not exceed the following amounts:

In 2021 relations between the European Union and the United Kingdom came to an end.

Since 1 January 2021, for customs purposes, the United Kingdom (UK) is treated as a non-EU country.

This means that customs clearance costs will be charged. The agreement between the sender and the addressee will determine who will pay these costs.

For more information about customs- and clearance costs: Since 1 July 2021 new VAT rules are applicable to online purchases.

For more information, we advise you to contact the General Administration of Customs & Excise Duties.