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Report of the BIPT Council on the monitoring of the lifted universal service obligations and report on the execution of the universal service in the field of telecommunications in 2013
Publications › Annual report -
15/01/2015
Report of the BIPT Council on the monitoring of the universal service obligations lifted and report on the execution of the universal service in the field of telecommunications in 2013
Communication of 4 November 2014 on the monitoring of the provision of information by operators to disabled people
Publications › Communication -
08/01/2015
Monitoring of the provision of information by operators to disabled people
Decision of 15 December 2014 on the granting of rights of use and on the division of spectrum in the 900 MHz and 1800 MHz frequency bands
Publications › Decision -
31/12/2014
Decision of the BIPT Council of 15 December 2014 on the granting of rights of use and on the division of spectrum in the 900 MHz and 1800 MHz frequency bands
Decision of the BIPT Council of 12 December 2014 on monitoring mail delivery times for the year 2013 for domestic priority single piece mail, domestic non priority single piece mail, domestic single piece registered items, domestic single piece parcels and incoming cross-border priority single piece letter post
Publications › Decision -
30/12/2014
This decision regards the implementation of Articles 32 and 34, 2°, of the Royal Decree implementing Title IV (Reform of the Postal Authority) of the Act of 21 March 1991, i.e. the monitoring and publication of delivery times for the five following services included in the small users basket: - domestic priority single piece mail; - domestic non priority single piece mail; - domestic single piece registered items; - domestic single piece parcels; - incoming cross-border priority single piece letter post.
Judgement of 3 December 2014 regarding the action for annulment lodged by Belgacom against the Decision of the Conference of regulators of the electronic communications sector (CRC) of 1 July on the market analysis of the broadband Internet markets
Publications › Dispute -
24/12/2014
Judgement of 3 December 2014 regarding the action for annulment lodged by Belgacom against the Decision of the Conference of regulators of the electronic communications sector (CRC) of 1 July on the market analysis of the broadband Internet markets
Communication of the BIPT Council of 23 December 2014 on BIPT’s monitoring in 2013 and 2014 of the postal service providers
Publications › Communication -
23/12/2014
The Act of 21 March 1991 on the reform of some economic public companies tasks BIPT with the publication of a yearly report of the actions it has undertaken in order to verify that postal service providers abide by their obligations. In 2014, BIPT continued the monitoring initiated in 2013. In 2013, BIPT also opened 45 new files within the context of monitoring. The companies contacted were also asked to fill out a form containing a questionnaire on the obligations imposed by the “postal legislator” on the postal service providers. BIPT gave particular attention to two files for which the companies concerned were not yet in order. Out of the 47 checks, eleven companies were asked to make their practices comply with the postal regulation. As shown by the thorough analysis of the files, companies that do not abide by the postal regulation mainly fail to do so with regard to measures relating to complaint handling. The violations observed are often due to a lack of understanding of the postal regulation. As a reminder, companies that do not comply, can be subject to a formal notice according to Article 21 of the Act of 17 January 2003 on the status of the regulator of the Belgian postal and telecommunications sectors.
Decision of the Conference of regulators of the electronic Communications sector (CRC) of 18 December 2014 on the renewal and correction of the CRC decision of 1 July 2011 on the market analysis of the broadband internet markets
Publications › Decision -
23/12/2014
Decision of the Conference of regulators of the electronic Communications sector (CRC) of 18 December 2014 on the renewal and correction of the CRC decision of 1 July 2011 on the market analysis of the broadband internet markets
The CRC adopts a renewal decision regarding the broadband Internet markets analysis
Publications › Press release -
23/12/2014
The CRC (adopted a decision concerning the analysis of broadband internet markets with the aim of providing alternative operators with access to Belgacom's fixed broadband network.
Opinion of 23 December 2014 regarding the 2013 improvement plan and the 2014 action plan of bpost following the 2013 customer satisfaction survey
Publications › Opinion -
23/12/2014
Based on the available information, BIPT finds that bpost has carried out measurements in order to assess the satisfaction rate of its customers in 2013, and gives a favourable opinion as regards the realisation of the 2013 improvement plan and the improvement measures which it aims at for 2014. Based on the data supplied by bpost, BIPT notices that the 2013 improvement plan is starting to show encouraging results regarding customer satisfaction. The general customer satisfaction has increased substantially in comparison with 2012, going from 83% to 86%. BIPT encourages bpost to continue its efforts as regards the improvement of the satisfaction indices, which relate more specifically to the sending of parcels to other countries by private individuals, the correct delivery by the postman for companies, the respect of delivery times for companies and the correct delivery by the postman for private individuals.
Communication of the BIPT Council of 11 December 2014 regarding the Belgian postal services observatory for 2010 to 2013
Publications › Communication -
15/12/2014
The indicators present in this observatory aim at providing a representation of the market structure intended for all the stakeholders of the postal sector (senders, addressees, operators, various intermediate players, etc.). These indicators allow approaching the market on supply side, the evolution of the universal service provider activity and its competitors, as well as the results of the postal activity in Belgium in terms of quality of service and innovation for the users of these services.
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