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Communication of 27 October on BIPT’s monitoring in 2015 of bpost’s quality of service
Publications › Communication -
04/11/2015
Given that bpost is the main player on the Belgian postal market, that it is the universal service provider and that it is responsible for a number of services of general economic interest, BIPT considers it necessary to make the result of its monitoring of bpost in 2015 publicly available. This communication concerns certain legal obligations regarding quality, for which the legislator has not defined any specific monitoring tool and which therefore fall under BIPT's general control power. This monitoring took place in 2015 in 130 post offices and 111 Postal Points and concerns, among other things, the provision of oral and written information to users, the accessibility for disabled people and the opening hours.
Opinion of the European Commission of 29 October 2015 (BRxx 2012 addendum)
Publications › Other -
29/10/2015
Opinion of the European Commission of 29 October 2015 (BRxx 2012 addendum)
Belgian user rather satisfied with telecommunications services
Publications › Press release -
28/10/2015
Brussels, 28 October 2015 BIPT publishes the results of its annual survey on the users’ perception of the Belgian electronic communications market. Overall consumers are rather satisfied. Problems they experience regard Internet and television for the most part. They state that it is not always as easy to switch telecom services bundles as it is for mobile telephony. Users want to be well informed, for instance about the tariff plan most advantageous for them or about the actual Internet speed of their connection.
Consultation by the BIPT Council of 27 October 2015 on the issue of indoor coverage
Publications › Consultation -
28/10/2015
A number of technical solutions are available to improve indoor coverage. The purpose of this consultation is to get the stakeholders' opinion to stimulate indoor coverage
Inquiry about the users’ perception of the Belgian electronic communications market (October 2015)
Publications › Communication -
28/10/2015
Inquiry about the users’ perception of the Belgian electronic communications market (October 2015)
Opinion of 6 October 2015 regarding the 2014 improvement plan and the 2015 action plan of bpost following the 2014 customer satisfaction survey
Publications › Opinion -
12/10/2015
Based on the available information, BIPT finds that bpost has carried out measurements in order to assess the satisfaction rate of its customers in 2014, and gives a favourable opinion as regards the realisation of the 2014 improvement plan and the improvement measures which it aims at for 2015. Based on the data provided by bpost BIPT comes to the conclusion that the general satisfaction rate peaks in 2014 with 86.5% of the customers indicating that they are rather satisfied, satisfied or very satisfied. Although customer satisfaction has increased in general, BIPT points to the decrease in customer satisfaction of companies as regards among other things the proximity and the opening times of the Postal Points. An exploratory study into the preferences and needs (that may have changed) of companies might constitute a possible solution to the get a better insight into the problem. BIPT encourages bpost to continue its efforts as regards the improvement of the satisfaction indices that relate among other things to the services in case of loss of or damage to the regular items of companies, the ease with which registered items can be received for companies and private persons and the accessibility of the postal offices for companies and private persons
Addendum to the Communication of 24 June 2015 concerning the WRC 2015
Publications › Communication -
08/10/2015
This communication concerns the European common proposals.
Opinion of the BIPT Council of 28 September 2015 on the reform of the Belgian postal regulation
Publications › Opinion -
01/10/2015
In November 2014, BIPT entrusted WIK-Consult with the task of drawing up a report aiming at comparing the market situation before and after its liberalisation, assessing the impact of the opening to competition and identifying possible remaining barriers in the Belgian postal market. More than a simple overview of the situation, this report was to provide a basis for further reflection on the relevance and efficiency of the current postal regulation and legislation. Based on the economic analysis of the Belgian postal market during the 2011-2014 period as well as the analysis of the current regulatory framework, and comparing the Belgian results to those of other European countries, WIK drew a series of conclusions leading to eleven recommendations of higher or lower priority. BIPT discussed seven of these recommendations considered particularly important in the context of a future reform of the Belgian postal regulation. Following the analysis of the legal and economic context, an opinion is delivered on the various themes covered.
BIPT Council decision of 21 September 2015 regarding the analysis of bpost's tariff proposal for full rates per piece for the year 2016
Publications › Decision -
30/09/2015
This decision aims at monitoring the compliance with the rules regarding the calculations of the tariff increases for bpost's individual full tariffs for 2016. Full tariffs are tariffs for products destined for private users (or business users who would not benefit from discount rates for the deposit of bulk products). Full tariffs do not vary according to the volume deposited or the preparation of postal items. This monitoring takes place by virtue of Article 144ter of the Act of 21 March 1991 on the reform of certain economic public companies as well as Articles 29, 31 and 32 of the Royal Decree of 11 January 2006 implementing Title IV (Reform of the Postal Authorities) of the Act of 21 March 1991 on the reform of certain economic public companies.
14 telecom operators signed up for a campaign in October to promote mobile Internet in Belgium
Publications › Press release -
23/09/2015
14 telecom operators provide advantageous actions such as supplementary data volume, for persons who up until now did not use mobile Internet, or only to a small extent.
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