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Based on the results of the annual consumer survey conducted by BIPT, users were rather satisfied with the services and prices offered. Users found it was sometimes difficult to compare prices and services and often knew nothing of the basic rights regarding telecommunications. The evolution in the use of telecommunications services is worth noting. For example, the use of mobile Internet and some applications thanks to which it is possible to use message and telephony services over the Internet strongly increased.BIPT's tariff simulator has been well received as well as the SMS notification sent once the price cap is reached for mobile telephony.

Action for annulment by Viasat UK of 27 July 2017 against the decision of the BIPT Council of 29 June 2016 on the user rights of Inmarsat Ventures Ltd for the complementary ground components

The consultation relates to the regulatory framework for public mobile networks, and in particular for the 1427-1517 MHz frequency band

BIPT publishes the results of its impact assessment regarding consumer protection rules

The ex-post impact assessment of the Belgian federal regulation regarding consumer protection in electronic communications law highlights the improvements made in a range of areas and makes legislative and regulatory recommendations to be forwarded to the competent authorities.

As in 2014, 2015 and 2016, this study has been conducted by the Teligen division of Strategy Analytics Ltd. The study reports on the prices of services for small enterprises in Belgium compared with France, Germany, the Netherlands and the United Kingdom.

For the fourth time since 2014 BIPT publishes a study comparing the prices of telecom products for small companies in Belgium with the prices in the neighbouring countries. Companies with a relatively modest consumption of telecommunications services face relatively high costs in our country. Professionals making intensive use of mobile services are more mid-range in terms of cost. As the use of fixed telephony increases, so does the competitive position of Belgium. Belgium’s position in the country ranking has improved compared to 2016 for most of the business types examined. The total communication costs for the Local-based Individual Business (e.g. a bakery, a butcher’s) and the Retail Outlet did however increase.