Belgian Institute for Postal Services and Telecommunications
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National benchmarking 2023 - Mobile
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1993-2023: 30 years of activity
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Consumers: 689 results found
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Fraudulent text messages & calls
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The purpose of a fraudulent SMS or call is, via a vague message or a dropped call, to have you call a premium rate number in Belgium or abroad. If you do not know the number, check its structure before calling it back or do not call back. Be careful!
Complaints
Pages
You should direct your questions according to the nature of the problem you are experiencing.
Connection
Pages
Currently, there is no designated geographic universal service provider. Connection to a fixed network is generally charged.
Application form to obtain a license for the use of private radio communications stations
Pages
Application form to obtain a license for the use of private radio communications stations
Comparing offers
Pages
For fixed telephony you need a provider for the connection and a provider for the fixed telephony service (calls).
Comparing offers for Internet and TV - Quality indicators
Pages
What kind of helpdesk do I need? Where can I find relevant/useful information? Should the connection be available at all times? Beware: providers promise their best effort, but please check the quality announced and verify whether your provider undertakes to repair defects.
Jammers
Pages
In Belgium, it is not allowed for private persons to use or possess jammers.
Drones
Pages
In addition to those regarding radiocommunications, the use of drones is subject to other rules.
Prepaid cards
Pages
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Emergency numbers and services
Pages
The telecoms operator must Allow you to call, free of charge, the emergency numbers 100, 101 and 112. Please note that this also applies in some cases when you call via the internet, for example via Skype Out. If you use other types of Internet telephony, you must check if you can call these emergency numbers. Allow you to send faxes, free of charge, to the emergency numbers 100, 101 and 112; Check that your location is communicated when you call 100, 101 or 112, so that rescue services directly know from where you call.
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