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  • FAQ

    You have an e-mail address without a domain name from your current telecoms operator

    For instance: you have your own domain name (jean@dupont.be) or you use a Gmail, Hotmail, Yahoo... address.

    You can always keep that e-mail address.

     

    You have an e-mail address with a domain name from your current telecoms operator

    For instance: jean.dupont@skynet.be, jean.dupont@telenet.be...

    You can keep that e-mail address for 18 months. This service is free but you have to request it before the end of your subscription. During that period, you can share your new e-mail address with your contacts. Your operator must offer you one of the following options:

    •    Keep on using your previous e-mail address for 18 months.
    •    Immediately close your previous e-mail address and forward the e-mails sent to the previous address to the new one for 18 months.

    After this 18-month period, the operator may offer the possibility to keep these facilities, but upon your request and against payment. 
     

  • More clarity on unlimited surfing
    Publications › Press release -
    The BIPT has published guidelines to clarify the use of the term “unlimited internet”

  • Communication of 21 February 2022 regarding Guidelines for the provision of “unlimited” Internet
    Publications › Communication -
    The BIPT is publishing guidelines to throw some light on the use of the term “unlimited Internet”.

  • The BIPT and the Centre for Cybersecurity Belgium sound the alarm concerning a fraudulent call plague
    Publications › Press release -
    Since the end of last week, hundreds of thousands of fraudulent phone calls have been detected in our country. Behind calls made from legitimate Belgian phone numbers we often find other foreign numbers. The callers then attempt to fraudulently obtain the personal data of the persons called.

  • The BIPT publishes its national price benchmarking study for 2021
    Publications › Press release -
    Each year, we notice that the prices for telecommunications services in Belgium are generally quite high compared to the neighbouring countries. However, the new national price benchmarking study carried out by the BIPT shows that consumers can make significant savings by better defining the services they wish and by regularly comparing the telecom offers available on the market to completely benefit from the effect of competition.

  • Results of the benchmarking of the telecommunications service rates in Belgium [Tariffs applied in Q4 2021]
    Publications › Communication -
    For this seventh edition, the national price benchmarking is based on the household profile methodology.

  • The BIPT publishes new figures on our mobile networks’ coverage and quality, including aboard trains
    Publications › Press release -
    The BIPT’s data portal has been updated with recent information on the coverage and quality of Belgian networks. Regarding 4G, the outdoor mobile coverage reaches 99% and the indoor mobile coverage reaches 93% throughout the territory. Each year, the BIPT also carries out a study on on the quality of mobile networks. These past few years, these tests were always conducted via “drive tests”. With an average connection probability of 99.7% in the test zones and an average download speed of 80 Mbps, the results are very good. This year’s new feature is that these tests were also conducted on the most used railways in Belgium. With an average connection probability of 98.2% aboard trains and an average download speed of 55 Mbps, the results are very good.

  • Operational plan 2022
    Publications › Operational plan -
    Operational plan 2022

  • Communication regarding the monitoring of the universal telecommunications service 2021
    Publications › Communication -
    Pursuant to Article 103 of the Act of 13 June 2005 on electronic communications, the BIPT is responsible for the monitoring of the execution of the universal service and shall submit an annual report to the Minister regarding possible adjustments to the universal service obligations.
  • FAQ

    All you need to know about 5G

    The Regions’ general brief aiming to regulate the protection of the environment also entails the power to adopt measures to prevent and minimise the risks related to the non-ionising radiation. It is therefore the Regions that define the radiation standards (standards for maximum emission) the operators have to comply with. The mobile operators are required to comply with these radiation standards, regardless of the technology they use. 

    The Regions also carry out inspections in the field to verify whether the radiation standards set by them are complied with. 

    For more information or to request radiation measurements, we invite you to contact your regional administration in charge:

    • Brussels Capital Region
      Brussels Environment
      Tel. 02 775 75 75
       
    • Flanders
      Environmental Department of the Flemish Government
      Tel. 02 553 83 50
       
    • Wallonia
      Institut scientifique de service public
      Tel. 04 229 82 35 (info-ISSEP) 

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