Consumers: 147 results found Export XML

My operator has been granted a derogation regarding roaming. What does that mean?

Operators have the right to submit an application to BIPT to receive a derogation allowing them to apply roaming surcharges in the European Union (and associated countries: Iceland, Norway and Liechtenstein).

Currently no Belgian operator has been granted such a derogation.

Surcharges applied pursuant to such a derogation may not exceed the following amounts: 

Certain operators have offers that include applications of which the consumption is not deducted from the data volume.

That practice, often called “zero-rating”, is not explicitly regulated by the net neutrality rules.

One part of the net neutrality rules generally specifies that Internet traffic should be treated in the same way. 

It was clear that this meant that it is forbidden to allow zero-rating applications to continue at the normal speed, whereas other traffic was blocked or throttled (e.g. because the data volume in the bundle was used up). 

But whether that rule also applied to a different way of billing, without blocking or throttling in an unequal way, was not clear. 

The European Court of Justice has ruled that this is the case. 

Zero-rating offers for certain applications are therefore unlawful and have to be adapted. 

If the adaptation is to your disadvantage, you have the right to cancel your contract free of charge.

The recognised training centres are the following:

• Naviclass BVBA
  Contact person: Constant Lettany
  Tel.: 0475 29 42 07
  stan@dynven.com
• GO! De Scheepvaartschool
  Contact person: Kim Daneel
  Tel.: 03 570 97 30
  info@scheepvaartschool.be
  www.descheepvaartschool.be
• Hoge Zeevaartschool Antwerpen
  Tel.: 03 205 64 30
  info@hzs.be
  www.hzs.be
• Verlivané Projects - Cruisetops
  Contact person : Nicole Van Erp
  Tel: 0477 82 29 99
  info@cruisetops.be 
  ww.vaaropleidingencharter.be

Fixed-term or permanent? 

Check whether you have a permanent contract or not: this is also specified on your invoice.

An operator is not allowed to charge anything for the termination of a contract

• If you have a permanent contract;
• If your fixed-term contract started at least six months ago.

You have acquired a device by way of a conditional sale?

Good to know: If you have acquired a free or bargain price device (e.g. a mobile phone or a tablet) from your operator, he can demand an extra compensation. Even if you have signed a permanent contract. Or if you do not cancel the contract before six months have passed.  

hat extra compensation must not exceed the value stated in a repayment table annexed to the contract. 

If you look in that table at the month you are in you can see what extra compensation is due.

After 24 months an operator is not allowed to charge any compensation for the device anymore. 

Use of Easy Switch

Please use the Easy Switch procedure if you want to switch bundles completely.

The new operator will handle the entire transfer for you!

You have an e-mail address without a domain name from your current telecoms operator

For instance: you have your own domain name (jean@dupont.be) or you use a Gmail, Hotmail, Yahoo... address.

You can always keep that e-mail address.

You have an e-mail address with a domain name from your current telecoms operator

For instance: jean.dupont@skynet.be, jean.dupont@telenet.be...

You can keep that e-mail address for 18 months. This service is free but you have to request it before the end of your subscription. During that period, you can share your new e-mail address with your contacts. Your operator must offer you one of the following options:

•    Keep on using your previous e-mail address for 18 months.
•    Immediately close your previous e-mail address and forward the e-mails sent to the previous address to the new one for 18 months.

After this 18-month period, the operator may offer the possibility to keep these facilities, but upon your request and against payment.