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  • Record level of investments in the telecoms market
    Publications › Press release -
    The decrease in the number of fixed telephony lines continued in 2021. In its annual report on the figures of the electronic communications market, the BIPT noted a further decrease of almost 10% in the number of connections. The fixed broadband Internet traffic continues its upward trend, increasing by almost 13%, and bundles are increasingly used for this purpose. The average data consumption per fixed broadband Internet connection also increased to 239 GB per month, 19 GB more than in 2020. Major investments are being made in order to keep up with this development: the BIPT reports a record level of investments. Last year, investments in the fixed segment increased by no less than 23% to over EUR 1 billion.

  • Bundles on the mobile market increase by 16% in 2021
    Publications › Press release -
    The BIPT's annual report on the figures of the electronic communications market highlights the growing success of bundles in the mobile market. These bundles combine fixed and mobile services. The total number of data SIM cards increased by 4,7% in 2021, and they also process more and more mobile data.

  • The BIPT imposes a fine of EUR 85,000 on Sewan
    Publications › Press release -
    BIPT blames Sewan Belgium for not having correctly completed the required identification fields in the register, thus for creating uncertainty for consumers seeking information on the payphone numbers Sewan holds.

  • The BIPT maps out the status of fibre roll-out in our country
    Publications › Press release -
    On the map published by the BIPT today, anyone can see where fibre is available (or will be shortly) and which operators provide their services using those networks

  • The BIPT publishes a study mapping out the 5G applications abroad
    Publications › Press release -
    To inspire Belgian businesses and to ensure that the imminent 5G roll-out goes hand in hand with a swift uptake of this new technology, the BIPT publishes a study mapping out possibly inspiring 5G applications abroad. From the vast range of existing foreign examples, 113 use cases of various types have been selected as most relevant to the Belgian context.

  • The Gaming Commission and the BIPT sign an agreement to better combat illegal online gambling and betting
    Publications › Press release -
    In order to ensure a secure and controlled gambling environment, both regulators agreed to join forces to address the problems related to illegal gambling and betting websites operating without an operating licence and offering no protection to Belgian gamblers.

  • New mobile operator exercises the option for reserved spectrum
    Publications › Press release -
    By exercising the option for reserved spectrum, a new mobile operator has enough spectrum to enter the mobile market.

  • Five mobile operators deemed admissible for the radio spectrum auction
    Publications › Press release -
    Five mobile operators have been deemed admissible by the BIPT for the auction of the future radio spectrum.
  • FAQ

    The recognised training centres are the following:

  • FAQ

    Fixed-term or permanent? 

    Check whether you have a permanent contract or not: this is also specified on your invoice.

    An operator is not allowed to charge anything for the termination of a contract

    • If you have a permanent contract;
    • If your fixed-term contract started at least six months ago.

     

    You have acquired a device by way of a conditional sale?

    Good to know: If you have acquired a free or bargain price device (e.g. a mobile phone or a tablet) from your operator, he can demand an extra compensation. Even if you have signed a permanent contract. Or if you do not cancel the contract before six months have passed.  

    hat extra compensation must not exceed the value stated in a repayment table annexed to the contract. 

    If you look in that table at the month you are in you can see what extra compensation is due.

    After 24 months an operator is not allowed to charge any compensation for the device anymore. 

    More info:

    The basis of the calculation that the operator should have made for you is a monthly depreciation of the device. Each month, until month 24 the same amount should be subtracted from the residual value of that device. 

    We illustrate this below in case of a permanent contract.

    You have entered into a permanent contract. When you signed the contract, you “bought” the device for € 1.

    The repayment table annexed to the contract is shown below:

    Month Residual value Month Residual value
    0 € 240 13 € 110
    1 € 230 14 € 100
    2 € 220 15 € 90
    3 € 210 16 € 80
    4 € 200 17 € 70
    5 € 190 18 € 60
    6 € 180 19 € 50
    7 € 170 20 € 40
    8 € 160 21 € 30
    9 € 150 22 € 20
    10 € 140 23 € 10
    11 € 130 24 € 0
    12      

    You decide to terminate the contract after 8 months: the operator can then ask a compensation of € 160.

    In case of a fixed-term contract your operator has to compare the device's residual value calculated as mentioned above with the remaining subscription fees until the end of the contract (for consumers this does not exceed 2 years).

    If this balance of subscription fees is lower than the value obtained through the monthly depreciation, the operator may charge only the remaining subscription fees and not the entire residual value of the device.

     

    Use of Easy Switch

    Please use the Easy Switch procedure if you want to switch bundles completely.

    The new operator will handle the entire transfer for you!

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