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Fixed-term or permanent? 

Check whether you have a permanent contract or not: this is also specified on your invoice.

An operator is not allowed to charge anything for the termination of a contract

• If you have a permanent contract;
• If your fixed-term contract started at least six months ago.

You have acquired a device by way of a conditional sale?

Good to know: If you have acquired a free or bargain price device (e.g. a mobile phone or a tablet) from your operator, he can demand an extra compensation. Even if you have signed a permanent contract. Or if you do not cancel the contract before six months have passed.  

hat extra compensation must not exceed the value stated in a repayment table annexed to the contract. 

If you look in that table at the month you are in you can see what extra compensation is due.

After 24 months an operator is not allowed to charge any compensation for the device anymore. 

Use of Easy Switch

Please use the Easy Switch procedure if you want to switch bundles completely.

The new operator will handle the entire transfer for you!

You have an e-mail address without a domain name from your current telecoms operator

For instance: you have your own domain name (jean@dupont.be) or you use a Gmail, Hotmail, Yahoo... address.

You can always keep that e-mail address.

You have an e-mail address with a domain name from your current telecoms operator

For instance: jean.dupont@skynet.be, jean.dupont@telenet.be...

You can keep that e-mail address for 18 months. This service is free but you have to request it before the end of your subscription. During that period, you can share your new e-mail address with your contacts. Your operator must offer you one of the following options:

•    Keep on using your previous e-mail address for 18 months.
•    Immediately close your previous e-mail address and forward the e-mails sent to the previous address to the new one for 18 months.

After this 18-month period, the operator may offer the possibility to keep these facilities, but upon your request and against payment. 
 

All you need to know about 5G

The Regions’ general brief aiming to regulate the protection of the environment also entails the power to adopt measures to prevent and minimise the risks related to the non-ionising radiation. It is therefore the Regions that define the radiation standards (standards for maximum emission) the operators have to comply with. The mobile operators are required to comply with these radiation standards, regardless of the technology they use. 

The Regions also carry out inspections in the field to verify whether the radiation standards set by them are complied with. 

For more information or to request radiation measurements, we invite you to contact your regional administration in charge:

• Brussels Capital Region
  Brussels Environment
  Tel. 02 775 75 75
   
• Flanders
  Environmental Department of the Flemish Government
  Tel. 02 553 83 50
   
• Wallonia
  Institut scientifique de service public
  Tel. 04 229 82 35 (info-ISSEP) 

Most manufacturers commercialise 5G compatible telephones but the majority of the Belgian users does not have such a device. In general, a new device will have to be purchased in order to be able to use 5G.

All you need to know about 5G

All you need to know about 5G

At the request of the Brussels Region, the BIPT carried out a study in September 2018 already, to determine which radiation standards would be necessary to roll out mobile 5G networks (5G). The technical report regarding the impact of the current Brussels radiation standards on the roll-out of mobile networks concluded that, taking into account the expected increase in data traffic and a desired roll-out of 5G, the radiation standards needed to be adjusted. The report was about 5G roll-out, but it also warned that 4G networks too risked congestion in the long run. That was confirmed by the study of 8 March 2021, in which the BIPT predicts the risks of congestion of the 4G networks in 3 major cities:

• The study predicts that the 4G networks in Antwerp do not risk a considerable congestion.
• In Liège the risk of a partial congestion during peak hours is expected for 4G networks. 
• For Brussels the study warns against a risk of a major congestion during peak hours for 4G networks.