In principle, based on the right of withdrawal a consumer who places an online order in Europe has the right to change his mind. Within 14 days following the receipt you can return your order without having to give a reason. This may be the case if the article is not to your liking.
The seller must inform you beforehand about the policy regarding the right of withdrawal and so indicate how and in what time you must return an article. If a seller does not inform you about the terms set in Art. VI.45 and following of the Code of Economic Law you have up to 12 months’ extra time to do so.
There are a few exceptions to the right of withdrawal. Certain goods are excluded. Examples are custom-made products, newspapers, lingerie and perishable food articles. An exhaustive list of the exceptions can be found in Art. VI.53 and following of the Code of Economic Law.