If you are the person having placed the order, you should contact the seller as soon as possible. The latter is responsible for delivering the parcel.
If your rights are not respected or if a dispute with the seller occurs, you can
- report this to the Report website,
- submit a complaint to or ask for mediation by the Consumer Mediation Service and/or
- make use of mediation through alternative dispute resolution (ADR).
Both sender and addressee can also ask for information or submit a complaint to the postal service provider who has or should have delivered the parcel.
If you are dissatisfied with the postal service provider’s response, you can turn to the Ombudsman Services for the Postal Sector.