For the first time since 2012, when the BIPT started the surveys, the usage of telephony services over the internet exceeds the usage of fixed telephony.
The overall satisfaction towards telecom rates and product quality remains stable and satisfactory.
However, too many consumers still lack sufficient knowledge of their rights. In order to try to improve this knowledge, the BIPT will launch a communication campaign.
This document is not available in your language. However, you can consult it in the following language: (FR, NL)
- FR: Download document "L’IBPT publie les résultats de son enquête annuelle sur la perception du marché des communications électroniques par les consommateurs"
- NL: Download document "Het BIPT publiceert de resultaten van zijn jaarlijkse enquête over de perceptie van de elektronische-communicatiemarkt door de consument"