Check whether you have a permanent contract or not: this is also specified on your invoice.
An operator is not allowed to charge anything for the termination of a contract
Good to know: If you have acquired a free or bargain price device (e.g. a mobile phone or a tablet) from your operator, he can demand an extra compensation. Even if you have signed a permanent contract. Or if you do not cancel the contract before six months have passed.
hat extra compensation must not exceed the value stated in a repayment table annexed to the contract.
If you look in that table at the month you are in you can see what extra compensation is due.
After 24 months an operator is not allowed to charge any compensation for the device anymore.
The basis of the calculation that the operator should have made for you is a monthly depreciation of the device. Each month, until month 24 the same amount should be subtracted from the residual value of that device.
We illustrate this below in case of a permanent contract.
You have entered into a permanent contract. When you signed the contract, you “bought” the device for € 1.
The repayment table annexed to the contract is shown below:
You decide to terminate the contract after 8 months: the operator can then ask a compensation of € 160.
In case of a fixed-term contract your operator has to compare the device's residual value calculated as mentioned above with the remaining subscription fees until the end of the contract (for consumers this does not exceed 2 years).
If this balance of subscription fees is lower than the value obtained through the monthly depreciation, the operator may charge only the remaining subscription fees and not the entire residual value of the device.
Please use the Easy Switch procedure if you want to switch bundles completely.
The new operator will handle the entire transfer for you!
For instance: you have your own domain name (jean@dupont.be) or you use a Gmail, Hotmail, Yahoo... address.
You can always keep that e-mail address.
For instance: jean.dupont@skynet.be, jean.dupont@telenet.be...
You can keep that e-mail address for 18 months. This service is free but you have to request it before the end of your subscription. During that period, you can share your new e-mail address with your contacts. Your operator must offer you one of the following options:
• Keep on using your previous e-mail address for 18 months. • Immediately close your previous e-mail address and forward the e-mails sent to the previous address to the new one for 18 months.
After this 18-month period, the operator may offer the possibility to keep these facilities, but upon your request and against payment.