Practical information

Incident notification by telecom operators

Telecom operators: handling of requests from the judicial authorities, the intelligence and security services and the emergency services providing on-site assistance

Telecom operators must establish a coordination cell to respond to information requests from judicial authorities and the intelligence and security services. This cell should be accessible 24/7. Each telecom operator must enter and update the contact details of its cell in the unified notification platform. Each member of this cell must have a positive security advice.
Telecom operators are requested to submit and update on the unified notification platform the contact details of their employees who are able to handle the requests made by emergency services providing on-site assistance. These requests may arise in case of difficult identification or localisation of the caller.

The BIPT duty service and the management of major incidents and crises

The BIPT handles security incidents via its duty team created within the Network Security Department, available 24/7.

The operators (telecom operators and operators of essential services within the meaning of the NIS Act) and the public authorities concerned may contact the duty service. They have received its contact details, which are also available on the unified notification platform.

The BIPT ensures that operators implement (preventive) measures to ensure, in the event of a crisis or major incident originating or not in the information networks and systems of these operators, the service continuity of the latter, continued access to emergency services and the continuity of the public warning system (see section “Access to emergency services and public warning system”). It also participates in the management of these crises and major incidents.

Questions?

If you have any questions (also in case of a problem of access to one of the websites above), please contact the Network Security Department at +32 (0)2 226 89 77 or by e-mail.