Apps to make calls or send messages over the Internet, the so-called “over-the-top” services (OTTs), such as WhatsApp and Facebook Messenger are more and more popular.
This is demonstrated by the latest consumer survey of BIPT.
The satisfaction scores are stable.
Tariff comparison remains however a matter of concern despite the fact that it is the main reason to switch to another operator.
This document is not available in your language. However, you can consult it in the following language: (FR, NL)