According to the information it has, BIPT notices that measurements were conducted by bpost in order to determine the level of its customers' satisfaction in 2012 and issues a favourable opinion on the realisation of the 2012 improvement plan and improvement measures considered for 2013. BIPT notices that the 2012 improvement plan starts to have encouraging effects on customer satisfaction. The satisfaction is considerably better in comparison to 2011, improving from 77 to 82.5%. BIPT encourages bpost to pursue its efforts for improving satisfaction indices related especially to how easy it is to receive registered items, to the waiting period in post offices or to services in the event of loss or damage.
This document is not available in your language. However, you can consult it in the following language: (FR, NL)
- FR: Download document "Avis du 24 décembre 2013 concernant le plan d’amélioration 2012 et le plan d’action 2013 suite à l’enquête de satisfaction de la clientèle 2012"
- NL: Download document "Advies van 24 december 2013 met betrekking tot het verbeteringsplan 2012 en het actieplan 2013 naar aanleiding van het klantentevredenheidsonderzoek 2012"