This opinion regards a preliminary draft Royal Decree determining the deadlines for answering certain written questions and written complaints from end-users of providers of publicly available electronic communications services other than number-independent interpersonal communications services.

The BIPT issues a favourable opinion with regard to Articles 3 and 4 of the preliminary draft, but considers that Articles 1 and 2 of the RD should not reduce the deadlines established in the Charter for customer friendliness. 

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