The positive trend on the market that has been observed for several years continues: consumer satisfaction has increased for the five items observed (tariffs, customer services, rights, information and billing), more specifically regarding mobile telephony.
This document is not available in your language. However, you can consult it in the following language: (FR, NL)
- FR: Download document "L’IBPT publie les résultats de son enquête annuelle sur la perception du marché des communications électroniques par les consommateurs"
- NL: Download document "Het BIPT publiceert de resultaten van zijn jaarlijkse enquête over de perceptie van de elektronische-communicatiemarkt door de consument"