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Since the entry into force of Brexit on 1 January 2021, the European rules on roaming no longer apply in the United Kingdom.

This means that when you make a call, send text messages or surf the Internet from the United Kingdom (to an EU country), consumer prices may be higher than in an EU country given that operators are allowed to apply a roaming surcharge.

For now, however, certain operators are still applying the “Roam-like-at-home” regime in the United Kingdom on a voluntary basis.

We advise you to check with your operator to find out whether it still applies the "Roam-like-at-home” regime in that country. 

If you install a letterbox you should take account of the following requirements:

• The letterbox must be placed within reach (free, easy and without danger) at the border of the public highway.
• The house number must be visible and legible from the location of the letterbox. If you also have a box number, please mention it clearly visibly and legibly on or near the letterbox concerned.

Standards for letterboxes:

• The letterbox aperture must be at least 23 cm wide and 3 cm high.
• The lower edge of the aperture must be situated at a minimum height of 70 cm and the upper edge of the aperture can be situated at a maximum height of 170 cm above the place from where one usually has access to the letterbox.
• The letterbox must be large enough to be delivered a C4 size unfolded item (229 mm by 324 mm) with a 24 mm thickness without damage.

For full details of the regulations, consult the official texts, available via the following link: Justel database.

My operator pursues a fair use policy for roaming services. What does that entail?

Operators are entitled to pursue a fair use policy for the use of roaming services within the European Union (and associated countries: Iceland, Norway and Liechtenstein).

There are two ways to implement this:

• Over a period of 4 months the operator can monitor your presence and consumption abroad:
  • If your presence and roaming consumption over 4 months exceeds 50%, your operator has to notify you and ask you to change your behaviour;
  • Once you have been notified by your operator, you have 2 weeks to change your behaviour;
  • If your presence and consumption have not changed by the end of those 2 weeks, your operator may apply a surcharge for the roaming services.

• The operator can restrict the mobile Internet roaming consumption (your data). If you roam and exceed the mobile Internet limit your operator set, he can apply a surcharge for mobile Internet use via roaming. 

Upon exceeding the fair use policy (in any which form), the surcharges applied by the operator, may not exceed the following amounts:

In 2021 relations between the European Union and the United Kingdom came to an end.

Since 1 January 2021, for customs purposes, the United Kingdom (UK) is treated as a non-EU country.

This means that customs clearance costs will be charged. The agreement between the sender and the addressee will determine who will pay these costs.

For more information about customs- and clearance costs: Since 1 July 2021 new VAT rules are applicable to online purchases.

For more information, we advise you to contact the General Administration of Customs & Excise Duties.

In principle, based on the right of withdrawal a consumer who places an online order in Europe has the right to change his mind. Within 14 days following the receipt you can return your order without having to give a reason. This may be the case if the article is not to your liking.

The seller must inform you beforehand about the policy regarding the right of withdrawal and so indicate how and in what time you must return an article. If a seller does not inform you about the terms set in Art. VI.45 and following of the Code of Economic Law you have up to 12 months’ extra time to do so.

There are a few exceptions to the right of withdrawal. Certain goods are excluded. Examples are custom-made products, newspapers, lingerie and perishable food articles. An exhaustive list of the exceptions can be found in Art. VI.53 and following of the Code of Economic Law.

No.

There is only an obligation to offer two delivery modes.

The options include home delivery, a postal point, a parcel locker, etc. There is no obligation to include home delivery.

Shops that only offer collection in their own shops, are exempt from the obligation. They do not have to offer an extra mode of delivery. 

If you have a complaint about a postal service you can submit it to the provider of the postal service in question. In case of the press, editors usually provide for the possibility on their own websites to report in a few clicks delivery problems regarding your subscription. 

If the dispute cannot be resolved, you can turn to the Ombudsman Services for the Postal Sector, an independent federal service that mediates in disputes.

The ombudsman services treat problems with national and international shipments for all postal companies. The service is free, but first you must have tried to solve the problem together with the company itself. If mediation fails, either party can consider arbitration, a legal procedure or mediation (ADR).

You can file a complaint on the website of the ombudsman services, by post or by e-mail. For more information about the procedure and terms and conditions, please go to the website ombudsmanposte.be.

In order to find the nearest postal point you only have to visit our website postalpoint.be.

Use geolocation or enter a postal code or address and you will get a list of all the postal points in your neighbourhood.

On the website you will find postal points of various providers of postal services, including bpost, DHL, DPD, GLS, Mondial Relay, PostNL, UPS, Homerr and Instabee.

In addition, the opening hours of each postal point are indicated, so that you can easily see when they are open.

On the same website you can also look up the rates for sending basic parcels, so that you can always choose the best option for your shipment.

Yes, it is possible to install a parcel box next to your letterbox.

A parcel box enables you to receive parcels safely, even if you are not at home. This can come in handy for parcel deliveries and reduces the risk of having to collect a parcel from a collection point.

If you install a parcel box you should take account of the following requirements:

• Location and visibility: Parcel boxes must be located at the border of the public highway or between the public highway and the main entrance of the building. The box must be clearly visible without the providers of postal services having to look for it. Parcel boxes that also serve as letterboxes must be located at the border of the public highway.
• Clear indication: If a parcel box is present, it should be clearly marked on the letterbox. If the house number is not visible from where the parcel box is located, the house number must be clearly visible on or near the parcel box. If a house number comprises more than one letterbox, each parcel box must bear the corresponding number.
• Accessibility and safety: The access to the parcel box and the opening must be unobstructed, easy and safe for providers of postal services. Individual parcel boxes must be constructed in such a way that unauthorised persons cannot have access to the content.
• Dimensions: The parcel box must at least be suited to accept parcels of 33 cm by 21 cm by 12 cm and the top of the opening must be at a maximum height of 140 cm, measured from the spot where one normally has access.

That is how the parcel box meets the requirements and how parcels can be delivered safely and efficiently.

If you install a letterbox you should take account of the following requirements:

• The letterbox must be placed within reach (free, easy and without danger) at the border of the public highway.
• The house number must be visible and legible from the location of the letterbox. If you also have a box number, please mention it clearly visibly and legibly on or near the letterbox concerned.

Standards for letterboxes:

• The letterbox aperture must be at least 23 cm wide and 3 cm high.
• The lower edge of the aperture must be situated at a minimum height of 70 cm and the upper edge of the aperture can be situated at a maximum height of 170 cm above the place from where one usually has access to the letterbox.
• The letterbox must be large enough to be delivered a C4 size unfolded item (229 mm by 324 mm) with a 24 mm thickness without damage.

For full details of the regulations, consult the official texts, available via the following link: Justel database.

Your parcel’s sustainability depends on various factors, such as the packing material used, the mode of transport and the postal service provider you choose.

Nowadays, many providers of postal services offer sustainable options, such as CO2-neutral transport or the use of recycled packing material.