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  • FAQ

    You have an e-mail address without a domain name from your current telecoms operator

    For instance: you have your own domain name (jean@dupont.be) or you use a Gmail, Hotmail, Yahoo... address.

    You can always keep that e-mail address.

     

    You have an e-mail address with a domain name from your current telecoms operator

    For instance: jean.dupont@skynet.be, jean.dupont@telenet.be...

    You can keep that e-mail address for 18 months. This service is free but you have to request it before the end of your subscription. During that period, you can share your new e-mail address with your contacts. Your operator must offer you one of the following options:

    •    Keep on using your previous e-mail address for 18 months.
    •    Immediately close your previous e-mail address and forward the e-mails sent to the previous address to the new one for 18 months.

    After this 18-month period, the operator may offer the possibility to keep these facilities, but upon your request and against payment. 
     

  • Decision of 8 February 2022 on the technical and operational conditions for the avoidance of harmful interference in the 1427-1517 MHz band
    Publications › Decision -
    The decision concerns the technical and operational conditions to ensure the coexistence of neighboring networks using the 1427-1517 MHz frequency band, and the protection of other services and applications in the adjacent bands.

  • Communication of 21 February 2022 on the conformity of Brutélé’s cost accounting system for 2020
    Publications › Communication -
    With the publication of this communication, the BIPT Council confirms the conformity of Brutélé’s cost accounting system for 2020.

  • Communication of 21 February 2022 on the conformity of Telenet’s cost accounting system for 2020
    Publications › Communication -
    With the publication of this communication, the BIPT Council confirms the conformity of Telenet’s cost accounting system for 2020.

  • Communication of 21 February 2022 on the conformity of VOO’s cost accounting system for 2020
    Publications › Communication -
    With the publication of this communication, the BIPT Council confirms the conformity of VOO’s cost accounting system for 2020.

  • Contract Summary
    Pages
    The consumer (or any company or non-profit organisation which does not exceed the yearly average of 49 employees) must receive a summary of the contract at the latest before the conclusion of the contract.

  • "Price" studies
    Pages
    Once or twice a year, BIPT paints a “picture” of the applicable rates on the residential market for electronic communications services. Each year since 2012, BIPT carries out a comparative price study of telecommunications products in Belgium, France, Germany, the Netherlands and the United Kingdom. Since 2012, BIPT has a thorough survey carried out about the perception of consumers on the functioning of the electronic communications market in Belgium.

  • Consultation on the draft amendments to the “data retention” bill
    Publications › Consultation -
    Consultation at the request of the Minister of Telecommunications on the draft amendments to the “data retention” bill

  • Decision of 21 February 2022 regarding the areas where the reduction in the amount of the fees relating to the user rights for radio-relay links applies
    Publications › Decision -
    BIPT has to determine and publish at least every two years the exact extent of te areas of the country where an extra incentive is needed to provide households and companies with a large-band connection.

  • Opinion of 10 February 2022 on the draft Royal Decree on postal services
    Publications › Opinion -
    On 10 February 2022, the BIPT adopted an opinion regarding certain provisions of the draft Royal Decree on postal services, in accordance with Article 6, § 2, and Articles 7 and 13 of the Act of 26 January 2018 on postal services. The purpose of this draft Royal Decree is, among other things, to combine and reorganise in one set of rules provisions currently spread across three Royal Decrees while adapting the current texts to the legal and technological developments on the postal market. This opinion is delivered pursuant to Article 14, § 1, 1°, of the Act of 17 January 2003 on the status of the regulator of the Belgian postal and telecommunications sectors.
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